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The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha; Patrício, Lia; Huang, Ko-Hsun; … - In: Journal of service research : JSR 20 (2017) 3, pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
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Upframing service design and innovation for research impact
Patrício, Lia; Gustafsson, Anders; Fisk, Raymond P. - In: Journal of service research : JSR 21 (2018) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
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The role of meaning in service innovation : a conceptual exploration
Kustrak Korper, Ana; Holmlid, Stefan; Patrício, Lia - In: Journal of service theory and practice 32 (2022) 2, pp. 179-198
Persistent link: https://www.econbiz.de/10013190876
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A service design approach to healthcare innovation : from decision-making to sense-making and institutional change
Patrício, Lia; Teixeira, Jorge Grenha; Vink, Josina - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 115-120
Persistent link: https://www.econbiz.de/10012113581
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Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa; Patrício, Lia; Zhang, Jie; … - In: Journal of business research : JBR 136 (2021), pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
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Handbook of service science
Maglio, Paul P. (ed.); Kieliszewski, Cheryl A. (ed.);  … - 2010
Persistent link: https://www.econbiz.de/10011925276