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Upframing service design and innovation for research impact
Patrício, Lia; Gustafsson, Anders; Fisk, Raymond P. - In: Journal of service research : JSR 21 (2018) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
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The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha; Patrício, Lia; Huang, Ko-Hsun; … - In: Journal of service research : JSR 20 (2017) 3, pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
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Exploring dualities of service innovation : implications for service research
Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
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Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa; Patrício, Lia; Zhang, Jie; … - In: Journal of business research : JBR 136 (2021), pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
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Designing for interdependence, participation and emergence in complex service systems
Sangiorgi, Daniela; Patricio, Lia; Fisk, Raymond - In: Designing for service : key issues and new directions, (pp. 49-64). 2017
Persistent link: https://www.econbiz.de/10011613509