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~subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
Theorie
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Lieferkette
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Supply chain
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Supply Chain Management
10
Business process management
9
Prozessmanagement
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Dienstleistungssektor
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Service industry
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Beziehungsmarketing
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ERP system
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ERP-System
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Production control
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Production management
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Produktionsplanung
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Produktionssteuerung
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Relationship marketing
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Service management
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Dienstleistung
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Dienstleistungsqualität
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Management
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Organisationsentwicklung
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Product liability
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Produkthaftung
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Produktion
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Produktionskontrolle
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Service quality
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Services
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Customer service
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Event study
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Kundenservice
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Production
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Production planning
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Produktgestaltung
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Chase, Richard B.
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Dasu, Sriram
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Sampson, Scott
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California management review
1
Handbook of service science ; [Vol. 1]
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Harvard-Business-Manager : das Wissen der Besten
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Journal of service management
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ECONIS (ZBW)
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Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
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2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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3
Wie erlebt der Kunde Ihren Service?
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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4
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
5
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
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