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Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B. - 2010
Persistent link: https://www.econbiz.de/10003968677
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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Wie erlebt der Kunde Ihren Service?
Chase, Richard B.; Dasu, Sriram - In: Harvard-Business-Manager : das Wissen der Besten 23 (2001) 6, pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott; Chase, Richard B. - In: California management review 65 (2022) 1, pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram; Chase, Richard B. - 2013
Persistent link: https://www.econbiz.de/10013469204