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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina; Pekkanen, Petra; Pirttilä, Timo - In: International journal of services and operations … 39 (2021) 1, pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
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Operations management in professional service organisations : a typology
Harvey, Jean - 2003
Persistent link: https://www.econbiz.de/10001797860
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Analysing courts as a professional service operations management environment
Pekkanen, Petra; Puolakka, Tiina; Pirttilä, Timo - In: International journal of services and operations management 29 (2018) 3, pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael - 2011
Services are characterised by the integration of customers while the service is produced. This integration leads to …
Persistent link: https://www.econbiz.de/10010305891
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Grundlagen des Dienstleistungsmanagements und ihre strategischen Implikationen
Hempe, Sabine - 1997
Persistent link: https://www.econbiz.de/10000628108
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Dienstleistungsmarketing : Grundlagen, Konzepte, Methoden ; mit Fallbeispielen
Meffert, Heribert; Bruhn, Manfred - 1997 - 2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10000601077
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The service industries journal
Abingdon : Routledge; 1983-2004: London : Cass - 3.1983 -
Persistent link: https://www.econbiz.de/10000448227
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Kunden- und Servicemanagement : erfolgreich der Servicewüste entgehen
Call, Guido - 2008
Persistent link: https://www.econbiz.de/10003719515
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The service providers
Yagil, Dana - 2008
Persistent link: https://www.econbiz.de/10003640074