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Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan - In: Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen, (pp. 71-86). 2000
Persistent link: https://www.econbiz.de/10001470234
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An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan; Brown, Stephen Walter; Gallan, Andrew S. - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
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Reconfiguration of the conceptual landscape : a tribute to the service logic of Richard Normann
Michel, Stefan; Vargo, Stephen L.; Lusch, Robert F. - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 152-155
Persistent link: https://www.econbiz.de/10003679934
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Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin; Bowen, David E. - 2010
Persistent link: https://www.econbiz.de/10003968682
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Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo; Enquist, Bo; Johnston, Robert - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 312-327
Persistent link: https://www.econbiz.de/10008655295