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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Emotions in service recovery encounters
Jerger, Christina - 2017
Persistent link: https://www.econbiz.de/10011731104
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Essays on market structure, competition and consumer behavior
Dick, Astrid A. - 2002
Persistent link: https://www.econbiz.de/10001742585
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Incentives, effectiveness, and welfare impact of information supply about product quality
Xiao, Mo - 2003
Persistent link: https://www.econbiz.de/10003379204