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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Schweiz
42,671
Organizational change
29,392
Organisatorischer Wandel
26,983
Relationship marketing
26,477
Beziehungsmarketing
25,802
Switzerland
22,178
Qualitätsmanagement
16,950
Quality management
15,265
Prozessmanagement
12,666
Deutschland
12,003
Business process management
10,946
Germany
10,018
Consumer behaviour
9,615
Konsumentenverhalten
9,584
Theorie
9,361
Theory
9,248
Einführung
7,945
Service quality
6,407
Customer satisfaction
6,260
Kundenzufriedenheit
6,181
USA
5,135
Strategisches Management
4,759
United States
4,661
Innovation
4,603
Implementation
4,533
Strategic management
4,199
Innovationsmanagement
3,718
Innovation management
3,326
Management
3,081
Unternehmenserfolg
3,080
Unternehmen
3,056
Lieferantenmanagement
3,006
Supplier relationship management
3,002
Firm performance
2,955
Brand management
2,769
Markenführung
2,762
Supply chain
2,656
Bank
2,650
Lieferkette
2,642
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Undetermined
2,871
Free
1,023
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Article
5,225
Book / Working Paper
1,148
Journal
9
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Article in journal
4,863
Aufsatz in Zeitschrift
4,863
Aufsatz im Buch
338
Book section
338
Hochschulschrift
218
Graue Literatur
189
Non-commercial literature
189
Thesis
183
Working Paper
104
Arbeitspapier
102
Collection of articles of several authors
74
Sammelwerk
74
Conference paper
60
Konferenzbeitrag
60
Case study
48
Fallstudie
48
Bibliografie enthalten
41
Bibliography included
41
Aufsatzsammlung
39
Konferenzschrift
30
Conference proceedings
19
Amtsdruckschrift
18
Government document
18
Lehrbuch
11
Textbook
10
Handbook
9
Handbuch
9
Guidebook
8
Ratgeber
8
Reprint
8
Collection of articles written by one author
5
Research Report
5
Sammlung
5
Bibliografie
4
Article
3
Interview
3
Mikroform
3
Nachschlagewerk
3
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3
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2
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English
5,800
German
588
French
4
Czech
1
Italian
1
Polish
1
Spanish
1
Swedish
1
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Bruhn, Manfred
45
Han, Heesup
21
Prentice, Catherine
21
Prybutok, Victor R.
20
Mattila, Anna S.
17
Shahin, Arash
17
Rahman, Zillur
15
Klaus, Philipp
13
Marimon, Frederic
13
McColl-Kennedy, Janet R.
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Talib, Faisal
11
Witell, Lars
11
Dahlgaard-Park, Su Mi
10
McFadden, Kathleen L.
10
Quach, Sara
10
Schreier, Gerhard
10
Antony, Jiju
9
Benkenstein, Martin
9
Cudney, Elizabeth A.
9
Edvardsson, Bo
9
Hammerschmidt, Maik
9
Izogo, Ernest Emeka
9
Qu, Hailin
9
Sreejesh, S.
9
Stauss, Bernd
9
Usman, Osly
9
Al-Hawary, Sulieman Ibraheem Shelash
8
Bauer, Hans H.
8
Georgi, Dominik
8
Park, Jungkun
8
Patterson, Paul G.
8
Qureshi, M. N.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Rust, Roland T.
8
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Hochschulrektorenkonferenz
17
IGI Global
8
Springer Fachmedien Wiesbaden
5
OECD
4
National Bureau of Economic Research
3
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Logos Verlag Berlin
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
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Published in...
All
Journal of retailing and consumer services
193
International journal of hospitality management
146
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
131
Journal of business research : JBR
116
The journal of services marketing
103
The service industries journal
91
The TQM journal : the international review of organizational improvement
87
International journal of productivity and quality management : IJPQM
84
International journal of quality & reliability management
70
Journal of hospitality marketing & management
63
Total quality management & business excellence
61
International journal of contemporary hospitality management
57
Services marketing quarterly
56
Service business
55
Quality management journal : QMJ
54
International journal of quality and service sciences
50
International journal of services and operations management
50
Journal of service research : JSR
48
Journal of travel and tourism marketing
45
Cogent business & management
44
Journal of service management
42
Tourism management : research, policies, practice
37
Journal of air transport management
35
International journal of production research
34
Journal of service research
33
International journal of services and operations management : IJSOM
32
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of strategic marketing
28
Auditing : a journal of practice & theory
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
25
Marketing intelligence & planning
24
International journal of production economics
23
Benchmarking : an international journal ; BIJ
22
Journal of health organization and management
22
Journal of the Academy of Marketing Science
22
Health care management review : HCM review
21
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Source
All
ECONIS (ZBW)
6,359
EconStor
13
OLC EcoSci
8
USB Cologne (EcoSocSci)
2
Showing
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1
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
2
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
Saved in:
3
Benchmarking Six Sigma
implementation
in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
4
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
7
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
Saved in:
8
Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.
;
Gough, Richard
;
Bartram, Timothy
; …
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 939-949
Persistent link: https://www.econbiz.de/10011610024
Saved in:
9
Healthcare quality innovation and performance through process orientation : evidence from general hospitals in
Switzerland
Cleven, Anne
;
Mettler, Tobias
;
Rohner, Peter
;
Winter, Robert
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
Saved in:
10
Die Rolle der Organisationsentwicklung im Dienstleistungsqualitätsmanagement : dargestellt am Beispiel einer Kundenbefragung im Privatkundengeschäft
Berkel, Ingrid
-
1998
Persistent link: https://www.econbiz.de/10011343975
Saved in:
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