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Customers perception of service quality in the Nigerian telecommunication sector

Osotimehin, Kehinde; Hassan, Banjo Ally; Abass, Hassanat - In: Journal of economics and business research 21 (2015) 1, pp. 144-157

Persistent link: https://www.econbiz.de/10011313281

Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

Izogo, Ernest Emeka - In: Journal of retailing and consumer services 23 (2015), pp. 107-117

Persistent link: https://www.econbiz.de/10010503921

Brand-switching in Nigerian banks : evidence from critical incidents

Njoku, Maria-Stella Etomchi; Nduka, Chinedum; Okocha, … - In: Global journal of business research : GJBR 9 (2015) 3, pp. 83-89

Persistent link: https://www.econbiz.de/10011384488

The basics of a mobile money-based financial service : perceptions of university students in Nigeria

Nwankwo, Cosmas Anayochukwu; Kanyangale, MacDonald Isaac; … - In: Foundations of Management : the journal of Warsaw … 13 (2021) 1, pp. 209-218

fifty students from five universities in the southeast geopolitical zone of Nigeria were sampled. Results showed that …

Persistent link: https://www.econbiz.de/10012805576

Customers’ Perspectives of Service Quality in Community Pharmacies in Nigeria : A Cross-Sectional Survey

Ihekoronye, Maduabuchi R.; Osemene, Kanayo P; Erhun, … - 2021

Background: There is a growing need to understand the determinants of service quality in community pharmacy from the viewpoint of customers. Objectives: The study explored customer perspectives of pharmacy services using quality indicators and proposed a path for quality improvement. Methods: A...

Persistent link: https://www.econbiz.de/10013239832

What influences online shopping in Nigeria : trust or website quality?

Esho, Ebes; Verhoef, Grietjie - In: African journal of business and economic research : AJBER 16 (2021) 3, pp. 155-175

Persistent link: https://www.econbiz.de/10013282425

Effective customer experience management in health-care sector of Nigeria : a conceptual model

Worlu, Rowland; Kehinde, Oladele Joseph; Borishade, … - In: International journal of pharmaceutical and healthcare … 10 (2016) 4, pp. 449-466

Persistent link: https://www.econbiz.de/10011643535

Customer loyalty in telecom service sector : the role of service quality and customer commitment

Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10011648817

Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case

Izogo, Ernest Emeka - In: International journal of quality & reliability management 33 (2016) 6, pp. 747-768

Persistent link: https://www.econbiz.de/10011591125

E-banking users’ behaviour : e-service quality, attitude, and customer satisfaction

Ayo, Charles K.; Oni, Aderonke Atinuke; Adewoye, Oyerinde J. - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 347-367

Persistent link: https://www.econbiz.de/10011593755

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