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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Theorie
11,102
Theory
10,850
Relationship marketing
9,760
Beziehungsmarketing
9,722
Brand management
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7,518
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6,721
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6,681
Customer satisfaction
6,299
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6,090
Online-Handel
5,685
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5,674
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5,294
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5,164
Service quality
5,142
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5,004
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4,926
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4,923
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4,887
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4,615
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4,601
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4,600
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4,311
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4,283
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4,230
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4,193
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3,870
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3,750
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3,658
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3,626
Advertising effects
3,619
Verbraucherverhalten
3,589
Customer service
3,458
Emotion
3,334
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3,065
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3,052
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Han, Heesup
30
Mattila, Anna S.
27
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Prybutok, Victor R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Sharma, Piyush
13
Gustafsson, Anders
12
Hanks, Lydia
12
Klaus, Philipp
12
Wirtz, Jochen
12
Bilgihan, Anil
11
Jang, Soocheong
11
Propper, Carol
11
Van Vaerenbergh, Yves
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Söderlund, Magnus
10
Edvardsson, Bo
9
Harun, Ahasan
9
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Grewal, Dhruv
8
Lu, Lu
8
Park, Jungkun
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Wu, Luorong
8
Ahn, Jiseon
7
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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1
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Journal of retailing and consumer services
254
International journal of hospitality management
240
Journal of business research : JBR
140
The journal of services marketing
133
International journal of contemporary hospitality management
85
Journal of hospitality marketing & management
82
The service industries journal
76
Services marketing quarterly
68
Journal of travel and tourism marketing
67
Journal of service research : JSR
59
Cogent business & management
50
Journal of service management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
41
Tourism management : research, policies, practice
39
Asia Pacific journal of marketing and logistics
34
Journal of service research
34
International journal of services and operations management
33
Journal of air transport management
33
International journal of quality and service sciences
31
The TQM journal : the international review of organizational improvement
31
The international journal of bank marketing : IJBM
31
International journal of services, economics and management
30
Psychology & marketing
29
International journal of electronic marketing and retailing : IJEMR
28
Journal of hospitality and tourism insights
27
Journal of service theory and practice
27
Journal of retailing
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
25
Total quality management & business excellence
25
Managing service quality : MSQ ; an international journal
24
European journal of marketing : EJM
23
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of service theory and practice : JSTP
21
Marketing intelligence & planning
21
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ECONIS (ZBW)
5,041
EconStor
5
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1
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
2
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
3
Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane
;
Moinier, Xavier
- In:
The journal of applied business research
30
(
2014
)
2
,
pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
Saved in:
4
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
5
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
6
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
7
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
8
Reducing customer-directed deviant behavior : the roles of psychological detachment and supervisory unfairness
Song, Young Ho
;
Skarlicki, Daniel P.
;
Shao, Ruodan
; …
- In:
Journal of management
47
(
2021
)
8
,
pp. 2008-2036
Persistent link: https://www.econbiz.de/10012626341
Saved in:
9
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
10
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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