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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
81,917
Konsumentenverhalten
79,438
Aufsatzsammlung
44,162
Marketingmanagement
16,942
Marketing management
16,356
Theorie
13,866
Werbung
13,781
Theory
13,368
Advertising
11,250
USA
10,403
Relationship marketing
10,297
Beziehungsmarketing
10,227
Deutschland
9,850
Brand management
8,899
Markenführung
8,820
United States
7,436
Brand image
7,078
Markenimage
7,038
Germany
6,758
Marketing
6,512
Online-Marketing
6,255
Internet marketing
6,219
International
5,828
Internationales Marketing
5,781
Customer satisfaction
5,761
International marketing
5,684
Kundenzufriedenheit
5,590
Werbewirkung
5,576
Online-Handel
5,563
Online retailing
5,552
Advertising effects
5,487
Social Web
5,465
Social web
5,462
Markenartikel
4,806
Brand
4,721
Einzelhandel
4,557
Welt
4,502
Service quality
4,464
Retail trade
4,442
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Online availability
All
Undetermined
2,304
Free
726
Type of publication
All
Article
3,876
Book / Working Paper
535
Type of publication (narrower categories)
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Article in journal
3,773
Aufsatz in Zeitschrift
3,773
Aufsatz im Buch
100
Book section
100
Graue Literatur
75
Hochschulschrift
75
Non-commercial literature
75
Thesis
55
Working Paper
54
Arbeitspapier
51
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
19
Sammelwerk
19
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
8
Konferenzschrift
6
Case study
5
Collection of articles written by one author
5
Fallstudie
5
Sammlung
5
Amtsdruckschrift
2
Conference proceedings
2
Government document
2
Reprint
2
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1
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1
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1
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1
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English
4,315
German
95
Finnish
1
French
1
Swedish
1
Author
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Sreejesh, S.
10
Grewal, Dhruv
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bolton, Ruth N.
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Kim, Jinkyung Jenny
7
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Institution
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Urban Institute <Washington, DC>
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
231
International journal of hospitality management
193
Journal of business research : JBR
126
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
70
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
49
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
International journal of services and operations management
27
The TQM journal : the international review of organizational improvement
27
Journal of strategic marketing
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
Journal of retailing
24
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice : JSTP
19
International journal of business information systems : IJBIS
18
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Source
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ECONIS (ZBW)
4,406
EconStor
4
RePEc
1
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1
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date (oldest first)
1
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
2
Marketing mix influence on service brand equity and its dimensions
Mukherjee, Somnath
;
Shivani, Shradha
- In:
Vision : the journal of business perspective
20
(
2016
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10011581949
Saved in:
3
The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent
;
Llorens-Monzonís, Jaume
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
Saved in:
4
Globales Marketing im Dienstleistungssektor : Determinanten, Ansatzpunkte, Erfolgsträchtigkeit
Reis, Thomas
-
1999
Persistent link: https://www.econbiz.de/10001421055
Saved in:
5
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
8
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
9
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
10
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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