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Service innovation and organisational development through public-private partnership
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; Comepa, … - In: International journal of management & enterprise … 8 (2010) 4, pp. 383-397
Persistent link: https://www.econbiz.de/10003996604
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Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon; Lin, Binshan; Tan, Boon-in; Chong, … - In: The journal of services marketing 25 (2011) 6, pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti; Chuancharoen, Supakij; … - In: International journal of management & enterprise … 9 (2010) 4, pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
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The determinants of customer loyalty in Malaysian mobile telecommunication services : a structural analysis
Leong, Lai-ying; Hew, Teck-soon; Ooi, Keng-boon; Lin, … - In: International journal of services, economics and management 4 (2012) 3, pp. 209-235
Persistent link: https://www.econbiz.de/10009675235