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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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Affective responses to service failure: anger, regret, and retaliatory versus conciliatory responses
Bonifield, Carolyn; Cole, Catherine A. - In: Marketing letters : a journal of research in marketing 18 (2007) 1/2, pp. 85-99
Persistent link: https://www.econbiz.de/10003471289
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Auditors’ Behavioral Intention Towards Dysfunctional Audit Behavior Applying Theory of Reasoned Action
Khan, Sadaf - 2016
Dysfunctional audit behaviors behind corporate fiascos are a burning issue in today's ever changing globalized business world. After the Enron scandal that saw the demise of Arthur Andersen LLP., a growing research interest in the field of audit quality is being witnessed. With this negative...
Persistent link: https://www.econbiz.de/10013002718
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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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The mediating effect of trust on the relationship between attitude and perceived service quality towards compliance behavior of Zakah
Azura Mohd Noor; Ram Al Jaffri Saad - In: International journal of economics and financial issues … 6 (2016) 7, pp. 27-31
Persistent link: https://www.econbiz.de/10011782582
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Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner; Silva, Marinalva Barros da; … - In: Journal of relationship marketing : innovations and … 21 (2022) 1, pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
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Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes
Akhtar, Nadeem; Siddiqi, Umar Iqbal; Islam, Tahir; … - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 2026-2047
Persistent link: https://www.econbiz.de/10013412136
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An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour
Abend, Neele Inken; Juan Vigaray, María D. de; … - In: Administrative Sciences : open access journal 13 (2023) 5, pp. 1-19
Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee … electronic-worth-of-mouth (eWoM)-giving behaviour. The eWoM phenomenon in the context of online purchases is well researched, but …-giving behaviour after failed service interactions and (b) the mediating role of negative emotions. The results show that in service …
Persistent link: https://www.econbiz.de/10014318720
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The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.; Abu-ElSamen, Amjad A.; Jaradat, … - In: International journal of services and operations management 10 (2011) 2, pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
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Customer responses to waits for online banking service delivery
Demoulin, Nathalie T. M.; Djelassi, Souad - In: International journal of retail & distribution management 41 (2013) 6, pp. 442-460
Persistent link: https://www.econbiz.de/10009770727