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Mandate M/517 for the programming and development of horizontal service standards : phase 1 ; final report
European Committee for Standardization - 2015
Persistent link: https://www.econbiz.de/10011703078
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Coordination in service value networks: A mechanism design approach
Blau, Benjamin - 2009
The fundamental paradigm shift from traditional value chains to agile service value networks (SVN) implies new economic and organizational challenges. This work provides an auction-based coordination mechanism that enables the allocation and pricing of service compositions in SVNs. The mechanism...
Persistent link: https://www.econbiz.de/10011889539
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The federal Service
Mayers, Lewis - 1922
Persistent link: https://www.econbiz.de/10000408016
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Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer - 1977
Persistent link: https://www.econbiz.de/10000054896
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Kuluttaja ja palvelut 1996 : mielipidekartoitus palvelujen laadusta, hinnasta ja saatavuudesta
1996
Persistent link: https://www.econbiz.de/10000964655
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Bruhn, Manfred (ed.) - 2000 - 3., vollständig überarb. u. erw. Aufl.
Persistent link: https://www.econbiz.de/10001402985
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Einsatz von Qualitätsinstrumenten und -methoden : ein Anwendungsmodell für Dienstleistungen am Beispiel der Instandhaltung
Jöbstl, Oliver - 1999
Persistent link: https://www.econbiz.de/10001408571
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Problemlösen in High-contact-Dienstleistungen
Otto, Holger - 1999
Persistent link: https://www.econbiz.de/10001374426