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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Lieferantenmanagement
8
Supplier relationship management
8
Beziehungsmarketing
5
Relationship marketing
5
Service quality
4
B-to-B-Marketing
3
Business-to-business marketing
3
Confidence
3
Customer satisfaction
3
Employee retention
3
Implicit contracts
3
Implizite Kontrakte
3
Kundenzufriedenheit
3
Mitarbeiterbindung
3
Vertrauen
3
Australia
2
Australien
2
B2B relationships
2
Bank
2
Corruption
2
Dienstleistungssektor
2
Economic psychology
2
Firm performance
2
Industrie
2
KMU
2
Korruption
2
Leistungsanreiz
2
Manufacturing industries
2
Performance incentive
2
Public sector
2
SME
2
Service industry
2
Unternehmenserfolg
2
Wirtschaftspsychologie
2
Öffentlicher Sektor
2
Acculturation
1
Arbeitsbeziehungen
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
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English
4
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Kingshott, Russel P. J.
4
Sharma, Piyush
3
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Jain, Kokil
1
Kong, Titus Tak Chuen
1
Laksamana, Patria
1
Muchtar, Fatimah
1
Ueno, Akiko
1
Wong, David
1
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Journal of business research : JBR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
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ECONIS (ZBW)
4
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The role of interaction quality and switching costs in premium banking services
Laksamana, Patria
;
Wong, David
;
Kingshott, Russel P. J.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009760664
Saved in:
2
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
3
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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