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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,956
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51,444
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5,846
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5,731
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5,051
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4,686
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Han, Heesup
30
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24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sparks, Beverley
11
Gravelle, Hugh
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
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Harun, Ahasan
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Kim, Woo Gon
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Lu, Lu
8
Qu, Hailin
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Scott, Anthony
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Wu, Luorong
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Beck, Adrian
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Bujisic, Milos
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Shaker Verlag
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Journal of retailing and consumer services
233
International journal of hospitality management
214
Journal of business research : JBR
122
The journal of services marketing
109
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
66
Services marketing quarterly
65
The service industries journal
65
Journal of service research : JSR
50
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
36
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
Journal of air transport management
32
The international journal of bank marketing : IJBM
31
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of service research
26
Psychology & marketing
26
Journal of hospitality and tourism insights
24
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
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ECONIS (ZBW)
4,590
EconStor
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1
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
2
"You felt like lingering ..." : experiencing "real" service at the winery tasting room
Charters, Steve
;
Fountain, Joanna
;
Fish, Nicola
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
1
,
pp. 122-134
Persistent link: https://www.econbiz.de/10003891318
Saved in:
3
Creating sustainable practice in a museum context : adopting service-centricity in non-profit museums
Alcaraz, Celeste
;
Hume, Margee
;
Sullivan Mort, Gillian
- In:
Australasian marketing journal
17
(
2009
)
4
,
pp. 219-225
Persistent link: https://www.econbiz.de/10003901766
Saved in:
4
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
5
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
6
How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
Saved in:
7
The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.
;
Ward, Tony
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
Saved in:
8
Measuring season ticket holder satisfaction : rationale, scale development and longitudinal validation
McDonald, Heath
;
Karg, Adam J.
;
Vocino, Andrea
- In:
Sport management review
16
(
2013
)
1
,
pp. 41-53
Persistent link: https://www.econbiz.de/10009700226
Saved in:
9
Repeat participation as a function of program attractiveness, socializing opportunities, loyalty and the sportscape across three sport facility contexts
Hill, Brad
;
Green, B. Christine
- In:
Sport management review
15
(
2012
)
4
,
pp. 485-499
Persistent link: https://www.econbiz.de/10009628071
Saved in:
10
Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena
;
Strizhakova, Yuliya
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
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