Patient influences on satisfaction and loyalty for GP services
Year of publication: |
2010
|
---|---|
Authors: | Rundle-Thiele, Sharyn ; Russell-Bennett, Rebekah |
Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 27.2010/11, 2, p. 195-214
|
Subject: | Dienstleistungsqualität | Service quality | Ärzte | Physicians | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Australien | Australia |
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