Narrow search
Showing 1 - 10 of 5,028
Cover Image
Customer service recovery : the challenge of misbehavior in service encounters
Jerger, Christina - In: Aktuelle Aspekte in der Dienstleistungsforschung : [im …, (pp. 119-143). 2015
Persistent link: https://www.econbiz.de/10010469029
Cover Image
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.; Liu, Ying; Tjosvold, Dean - In: Industrial marketing management : the international … 46 (2015), pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Cover Image
Dienstleistungsqualität durch die "richtige" Beratung - eine Analyse beobachtbaren Beraterhandelns beim Verkauf von Gebrauchsgütern
Haas, Alexander - In: Dienstleistungsmarketing : Impulse für Forschung und …, (pp. 217-239). 2004
Persistent link: https://www.econbiz.de/10002767937
Cover Image
Den Kunden zum König machen : Erkenntnisse aus 10 000 Testkäufen ; ein Praxisbuch über Mystery Shopping im Einzelhandel
Weiss, Hans - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003863609
Cover Image
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly; Slevitch, Lisa - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Cover Image
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Cover Image
Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
Cover Image
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Cover Image
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony; Wong, Ho Yin - In: International journal of services, economics and management 5 (2013) 3, pp. 203-221
Persistent link: https://www.econbiz.de/10010255102