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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Performance measurement
15,234
Performance-Messung
14,422
Structural equation model
4,170
Strukturgleichungsmodell
4,148
Unternehmenserfolg
3,162
Firm performance
3,138
ERP system
2,366
ERP-System
2,361
Supply chain
1,598
Lieferkette
1,586
Performance management
1,429
Theorie
1,360
Performance-Management
1,357
Theory
1,342
Balanced Scorecard
1,052
USA
1,034
Balanced scorecard
1,031
United States
993
performance measurement
988
Investmentfonds
967
Investment Fund
956
Strategisches Management
948
Portfolio-Management
941
Portfolio selection
939
Qualitätsmanagement
900
Strategic management
899
Quality management
887
Konsumentenverhalten
814
Consumer behaviour
811
Data envelopment analysis
800
Measurement
786
Kapitaleinkommen
783
Capital income
781
Data-Envelopment-Analyse
777
SME
772
Messung
771
KMU
764
Service quality
753
Erfolgsfaktor
737
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Online availability
All
Undetermined
314
Free
86
Type of publication
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Article
672
Book / Working Paper
66
Type of publication (narrower categories)
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Article in journal
644
Aufsatz in Zeitschrift
644
Aufsatz im Buch
27
Book section
27
Graue Literatur
17
Non-commercial literature
17
Working Paper
16
Arbeitspapier
15
Case study
7
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7
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7
Fallstudie
7
Konferenzbeitrag
7
Sammelwerk
7
Aufsatzsammlung
4
Hochschulschrift
4
Conference proceedings
3
Konferenzschrift
3
Thesis
3
Amtsdruckschrift
1
Government document
1
Guidebook
1
Ratgeber
1
Reprint
1
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English
720
German
19
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Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Roy, Sanjit Kumar
4
Ye, Yijiao
4
Asif, Muhammad
3
Dabestani, Reza
3
Fatima, Johra Kayeser
3
Gera, Rajat
3
Jaiswal, Deepak
3
Kant, Rishi
3
Kwan, Ho Kwong
3
Lee, Choong-Ki
3
Li, Jun
3
Lyu, Yijing
3
Melo, Fagner José Coutinho de melo
3
Prybutok, Victor R.
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Yi, Youjae
3
Zhou, Xing
3
Abdul Rahman
2
Abu Bakar bin Abdul Hamid
2
Ahmed, Zahir
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Amado, Carla A. F.
2
Arulraj, A.
2
Aryee, Samuel
2
Assaker, Guy
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Bhatt, Kedar
2
Burgess, James Francis
2
Butaney, Gul T.
2
Byon, Kevin K.
2
Campos, Domingos Fernandes
2
Chatzoudes, Dimitrios
2
Cheng, T. C. E.
2
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Institution
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OECD
2
Edward Elgar Publishing
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
1
IGI Global
1
National Bureau of Economic Research
1
Organisation for Economic Co-operation and Development
1
Universität Potsdam
1
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The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of services and operations management
16
International journal of hospitality management
14
International journal of quality & reliability management
14
International journal of productivity and quality management : IJPQM
11
Benchmarking : an international journal ; BIJ
10
The journal of services marketing
10
International journal of services, economics and management
9
Journal of business research : JBR
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
International journal of business information systems : IJBIS
8
International journal of production economics
8
International journal of quality and service sciences
8
Quality management journal : QMJ
8
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The TQM journal : the international review of organizational improvement
7
Total quality management & business excellence
7
International journal of services and operations management : IJSOM
6
Journal of retailing and consumer services
6
Cogent business & management
5
Health care management review : HCM review
5
International journal of business excellence : IJBEX
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of strategic marketing
5
Global business review
4
International journal of enterprise information systems : an official publication of the Information Resources Management Association
4
International journal of leisure and tourism marketing : IJLTM
4
International journal of sport management and marketing : IJSMM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of air transport management
4
Public management review
4
Administrative Sciences : open access journal
3
Auditing : a journal of practice & theory
3
European journal of marketing : EJM
3
Global business & economics review
3
Health marketing quarterly
3
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ECONIS (ZBW)
736
EconStor
1
OLC EcoSci
1
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1
Relationship among parameters of standards of performance (SOP) in electricity industry
Panda, U. K.
;
Prasad, Garapaty Balarama Krishna
;
Labs, Reddy
- In:
The Asian economic review : journal of the Indian …
58
(
2016
)
2
,
pp. 113-136
Persistent link: https://www.econbiz.de/10011578357
Saved in:
2
Users' service quality satisfaction and performance improvement of ERP consultant selections
Tsai, Wen-hsien
;
Lin, Thomas W.
;
Chen, Shu-Ping
;
Hung, …
- In:
International journal of business and systems research
1
(
2007
)
3
,
pp. 280-301
Persistent link: https://www.econbiz.de/10003738769
Saved in:
3
Examining enterprise resource planning post implementation and employees' performance in Smalland medium enterprises using DeLone and McLean's information system success model
Ghani, Erlane K.
;
Siti Aimi Mohamad Yasin
;
Mazurina Mohd Ali
- In:
International journal of financial research
10
(
2019
)
3
,
pp. 153-169
Persistent link: https://www.econbiz.de/10012320488
Saved in:
4
The impact of the quality of the service from IS/IT departments on the improvement of operational performance : the point of view of users of technological innovations
Santa, Ricardo
;
Ferrer, Mario
;
Jørsfeldt, Liliyana Makarova
- In:
International journal of business information systems : …
28
(
2018
)
2
,
pp. 125-146
Persistent link: https://www.econbiz.de/10011882756
Saved in:
5
Performance excellence : path to integrated management and sustainable success
Kanji, Gopal K.
- In:
Corporate sustainability as a challenge for …
,
(pp. 21-36)
.
2008
Persistent link: https://www.econbiz.de/10003731802
Saved in:
6
SQM-HEI: determination of service quality measurement of higher education in India
Senthilkumar, N.
;
Arulraj, A.
- In:
Journal of modelling in management
6
(
2011
)
1
,
pp. 60-78
Persistent link: https://www.econbiz.de/10008989562
Saved in:
7
Validation of multiple-item scale for measuring service quality in life insurance business : structural equation modelling approach
Prakash, Anand
;
Mohanty, R. P.
;
Kumar, S.
;
Kallurkar, S. P.
- In:
International journal of productivity and quality …
8
(
2011
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10009376058
Saved in:
8
Multi-group invariance in a third-order factorial model : attribute satisfaction measurement
Gonçalves, Helena Milagre Martins
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1292-1297
Persistent link: https://www.econbiz.de/10009756051
Saved in:
9
Effects of financial and non-financial performance measures on customers’ perceptions of service quality at Islamic banks in UAE
Marie, Attiea A.
;
Ibrahim, Mohamed E.
;
Al-Nasser, Amjad D.
- In:
International journal of economics and finance
6
(
2014
)
10
,
pp. 201-213
Persistent link: https://www.econbiz.de/10010422937
Saved in:
10
Proposal of a causal model to measure the impact of quality on industrial performance : a case study from Moroccan context
Ben Ali, Mohamed
;
Rifai, Said
;
Barrijal, Said
; …
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 143-167
Persistent link: https://www.econbiz.de/10012254787
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