Validation of multiple-item scale for measuring service quality in life insurance business : structural equation modelling approach
Anand Prakash; R. P. Mohanty; S. Kumar; S. P. Kallurkar
| Year of publication: |
2011
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|---|---|
| Authors: | Prakash, Anand ; Mohanty, R. P. ; Kumar, S. ; Kallurkar, S. P. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 8.2011, 4, p. 433-458
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| Subject: | Dienstleistungsqualität | Service quality | Lebensversicherung | Life insurance | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009376058