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Measuring service utilities in service value networks
Ren, Jinluan; Zhao, Liping; Li, Bo; Liu, Lihua; Xing, Ruben - In: International journal of information systems in the … 9 (2017) 2, pp. 1-26
Persistent link: https://www.econbiz.de/10011675400
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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A Quality Value Chain Network : Linking Supply Chain Quality to Customer Lifetime Value
Yu, Qiuping; Shunko, Masha; Mankad, Shawn - 2017
We create a quality value chain network concept to analyze the impact of supply chain quality (SCQ) on the customer lifetime value (CLV). We apply our framework to a rich dataset from a major restaurant chain utilizing text analysis of the complaints to measure SCQ, a two-stage least squares...
Persistent link: https://www.econbiz.de/10014120958
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Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks
Börekçi, Dilek Yilmaz; Say, Arzu Işeri; Kabasakal, Hayat - In: Journal of management & organization : JMO 20 (2014) 6, pp. 808-831
Persistent link: https://www.econbiz.de/10011905894
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Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment
Tortorella, Guilherme Luz; Fogliatto, Flavio Sanson; … - In: International journal of production research 60 (2022) 10, pp. 3147-3169
Persistent link: https://www.econbiz.de/10013499095
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Characterization of the flow of patients in a hospital from complex networks
Miranda, M. A.; Salvatierra, S.; Rodríguez, I.; … - In: Health care management science : a new journal serving … 23 (2020) 1, pp. 66-79
Persistent link: https://www.econbiz.de/10012225276
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The QoS analysis of web services composition based on Jackson queuing network
Wang, Hao; Xiao, Jianmao; Long, Hao; Wang, Leyue - In: International journal of services technology and management 25 (2019) 5/6, pp. 492-514
Persistent link: https://www.econbiz.de/10012149104
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Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves; Larivière, Bart; Vermeir, Iris - 2009
Persistent link: https://www.econbiz.de/10003854104
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On accommodating customer flexibility in service systems
He, Yu-tong; Down, Douglas G. - In: INFOR : information systems and operational research 47 (2009) 4, pp. 289-295
Persistent link: https://www.econbiz.de/10008736321