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Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan; Wang, Yibing; Han, Shuihua; Lim, Ming Kim - In: International journal of logistics : research and … 26 (2023) 8, pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
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Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun - In: Journal of business research : JBR 106 (2020), pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
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Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
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B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke; Kim, Hak-Seon; Tao, Shuting - In: Service science 16 (2024) 1, pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu; Vinh Ho Ngoc; Tuan Tran Minh; Binh … - In: International journal of business information systems : … 44 (2023) 2, pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
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Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima; Oberoi, Manpreet Kaur - In: Global journal of business management : GJBM 10 (2016) 2, pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
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Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad; Senecal, Sylvain - In: Journal of organizational computing and electronic commerce 25 (2015) 4, pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
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The Effect of Big Data on Recommendation Quality : The Example of Internet Search
Schäfer, Maximilian - 2018
Are there economies of scale to data in internet search? This paper is first to use real search engine query logs to empirically investigate how data drives the quality of internet search results. We find evidence that the quality of search results improve with more data on previous searches....
Persistent link: https://www.econbiz.de/10012921888
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The Effect of Big Data on Recommendation Quality. The Example of Internet Search
Schaefer, Maximilian - 2018
Are there economies of scale to data in internet search? This paper is first to use real search engine query logs to empirically investigate how data drives the quality of internet search results. We find evidence that the quality of search results improve with more data on previous searches....
Persistent link: https://www.econbiz.de/10012923699