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Service in a complex, value-creating network society

Gummesson, Evert - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 255-269). 2007

Persistent link: https://www.econbiz.de/10003595953

Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm

Gummesson, Evert - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 656-662

Persistent link: https://www.econbiz.de/10010395540

Productivity, quality and relationship marketing in service operations

Gummesson, Evert - In: Handbuch Dienstleistungsmanagement : von der …, (pp. 851-872). 2001

Persistent link: https://www.econbiz.de/10001599042

Value co-creation and university teaching quality : consequences for the European Higher Education Area (EHEA)

Díaz-Méndez, Mantserrat; Gummesson, Evert - In: Journal of service management 23 (2012) 4, pp. 571-592

Persistent link: https://www.econbiz.de/10009619533

Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys

Díaz-Méndez, Montserrat; Saren, Michael; Gummesson, Evert - In: The TQM journal : the international review of … 29 (2017) 6, pp. 767-782

Persistent link: https://www.econbiz.de/10011804558

The 2013 Naples Forum on Service and its efforts to advance service theory and practice

Sigala, Marianna - 2015

The Naples Forum on Service is a biennial research conference. The three past forums have been characterized by original and stimulating discussions upon the forum themes with the three scientific pillars represented by Service Dominant logic, Network & Systems Theory and Service Science (look...

Persistent link: https://www.econbiz.de/10012679056