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Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets

Fang, Zheng; Luo, Xueming; Jiang, Minghua - In: Journal of service research : JSR 16 (2013) 3, pp. 341-355

Persistent link: https://www.econbiz.de/10009782132

An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty

Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24

Persistent link: https://www.econbiz.de/10011774231

Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...

Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239

Persistent link: https://www.econbiz.de/10011606925

An empirical model of customer service quality and customer loyalty in an international electronics company

Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; AL-Sayed, … - In: International journal of electronic business 10 (2012) 1, pp. 39-63

Persistent link: https://www.econbiz.de/10009658700

A Study on Customer Loyalty and Satisfaction in Electronics Industry

S, Harisree - 2020

The paper titled, ―A Study On Customer Loyalty & Satisfaction In Electronics Industry‖ focuses on the level of satisfaction and loyalty a customer perceives in an electronics company. The research made use of ANOVA and Independent sample T- test. The results showed that loyalty and...

Persistent link: https://www.econbiz.de/10014101765

Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives

Tsitskari, E.; Tzetzis, G.; Konsoulas, D. - In: Services marketing quarterly 38 (2017) 4, pp. 253-268

Persistent link: https://www.econbiz.de/10011798695

Market segmentation variables as moderators in the prediction of business tourist retention

Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513

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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking

Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69

Persistent link: https://www.econbiz.de/10011765019

The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan

Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194

Persistent link: https://www.econbiz.de/10011994848

An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

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