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Quality of after-sales services in a competitive insurance sector
Fedele, Alessandro; Tedeschi, Piero - In: The Geneva risk and insurance review 40 (2015) 1, pp. 65-88
Persistent link: https://www.econbiz.de/10011430692
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Servicegarantien bei Banken und Versicherungen : Wettbewerbsvorteile für Finanzdienstleistungsunternehmen
Hütter, Helmut - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001499880
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Externe Faktoren in der Dienstleistungsproduktion : Ansätze zur Lösung von Erfassungs- und Bewertungsproblemen
Frietzsche, Ursula - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001613192
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An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly; Slevitch, Lisa - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
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"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
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Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.; Herndon, Neil C.; Kantak, Donna Massey - In: Journal of marketing channels : ... distribution … 20 (2013) 3/4, pp. 239-259
Persistent link: https://www.econbiz.de/10009792117