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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Unternehmensethik
19,402
Business ethics
18,814
Ethics
15,132
Ethik
14,693
Dienstleistungssektor
13,207
Service industry
12,203
Wirtschaftsethik
9,872
Economic ethics
8,129
Corporate social responsibility
6,548
Corporate Social Responsibility
6,514
Theorie
6,247
Theory
6,203
Welt
2,818
World
2,788
Deutschland
2,684
Germany
2,397
USA
2,209
Consumer behaviour
2,029
United States
1,990
Konsumentenverhalten
1,967
Unternehmenskultur
1,712
Führungsstil
1,682
ethics
1,676
Leadership style
1,673
Corporate culture
1,665
Innovation
1,567
Multinationales Unternehmen
1,537
Transnational corporation
1,450
Industrie
1,399
Organizational behaviour
1,379
Verhalten in Organisationen
1,363
Corporate governance
1,323
Corporate Governance
1,308
Manufacturing industries
1,295
Managers
1,290
Management
1,275
Service quality
1,275
Führungskräfte
1,272
Sustainable development
1,263
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635
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173
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1,057
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218
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English
1,225
German
48
French
1
Italian
1
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Wirtz, Jochen
10
Rahman, Zillur
8
Talib, Faisal
8
Qureshi, M. N.
7
Cheng, T. C. E.
6
Groth, Markus
6
Odekerken-Schröder, Gaby
6
Bowen, David E.
5
Brady, Michael K.
5
Dahlgaard-Park, Su Mi
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Paluch, Stefanie
5
Rust, Roland T.
5
Söderlund, Magnus
5
Witell, Lars
5
Wu, Luorong
5
Barnes, Donald C.
4
Calabrese, Armando
4
Fan, Alei
4
Fisk, Raymond P.
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kunz, Werner H.
4
Licht, Georg
4
Mahr, Dominik
4
Mattila, Anna S.
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rosenbaum, Mark
4
Russell-Bennett, Rebekah
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Wünderlich, Nancy V.
4
Yee, Rachel W. Y.
4
Yeung, Andy C. L.
4
Arshad, Arif Mohammad
3
Basu, Rana
3
Berry, Leonard L.
3
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Erasmus Research Institute of Management
1
Export Council of Norway
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
IGI Global
1
Irland / Central Statistics Office
1
Israel / Miśrad ha-penim
1
Israel / Miśrad ha-ḥuts
1
Israel Union of Local Authorities
1
Merkaz ha-shilṭon ha-meḳomi be-Yiśraʾel
1
Ministry of the Interior, Department for Local Government
1
National Bureau of Economic Research
1
National Industrial Conference Board
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
State of Israel, Ministry for Foreign Affairs, Department for International Cooperation
1
Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Verlag Dr. Kovač
1
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The journal of services marketing
61
Journal of retailing and consumer services
33
Journal of business research : JBR
32
The service industries journal
32
International journal of hospitality management
31
Journal of service management
31
Journal of service research
22
Journal of service research : JSR
17
Service business
17
International journal of contemporary hospitality management
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of production economics
13
International journal of services and operations management
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of quality & reliability management
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Services marketing quarterly
11
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
International journal of services and operations management : IJSOM
9
International journal of services, economics and management
9
Psychology & marketing
9
Benchmarking : an international journal ; BIJ
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
7
International journal of production research
7
International journal of services technology and management
7
Journal of business ethics : JOBE
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
7
Journal of operations management
7
European journal of marketing
6
International journal of productivity and quality management : IJPQM
6
Journal of service theory and practice
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
5
International journal of business excellence
5
Journal of marketing
5
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ECONIS (ZBW)
1,273
EconStor
2
OLC EcoSci
1
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1
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10
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1,276
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date (oldest first)
1
Conceptualizing service
ethics
for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
2
Ethics
support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
3
Auditors' issue contingency of reduced audit quality acts : perceptions of managers and partners
Svanberg, Jan
;
Öhman, Peter
- In:
International journal of accounting, auditing and …
15
(
2019
)
1
,
pp. 57-88
Persistent link: https://www.econbiz.de/10012105525
Saved in:
4
Customer perception and response to ethical norms in legal services marketing
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
;
Lai, Rebecca
- In:
Journal of business research : JBR
67
(
2014
)
3
,
pp. 361-368
Persistent link: https://www.econbiz.de/10010245241
Saved in:
5
Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki
;
Erevelles, Sunil
- In:
Journal of business ethics : JOBE
125
(
2014
)
3
,
pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
Saved in:
6
Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall
;
Caldwell, James
;
Ambrose, Maureen L.
; …
- In:
Organizational behavior and human decision processes : …
123
(
2014
)
2
,
pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
Saved in:
7
Commentary: the moral limits of service markets : just because we can, should we?
Raciti, Maria
;
Badejo, Foluké Abigail
;
Previte, Josephine
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 89-96
Persistent link: https://www.econbiz.de/10013407393
Saved in:
8
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
9
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
10
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan
;
Vu Thanh Ngan
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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