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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Banklogistik : Logistiksysteme und -prozesse in Banken
Lohmann, Lutz G. E. - 1998
Persistent link: https://www.econbiz.de/10000667490
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The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.; Wong, W. K. - In: Journal of the Operational Research Society : OR 59 (2008) 9, pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
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Model jakości usług finansowych w Polsce
Garczarczyk, Józef (contributor) - 2004
Persistent link: https://www.econbiz.de/10002108625
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Service quality dimensions of hybrid services
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 404-424
Persistent link: https://www.econbiz.de/10008662241
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Die verkaufsaktive Bank : Qualität im Multikanalvertrieb
Büttner, Frank - In: Qualitäts- und Preisimage bei Banken : Strategien zu …, (pp. 131-149). 2010
Persistent link: https://www.econbiz.de/10008666106
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Customer loyalty and its determinants in a banking services environment
Filip, Alina; Anghel, Laurentiu-Dan - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 288-297
Persistent link: https://www.econbiz.de/10008666638
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Measuring service quality (SERVQUAL) in banks
Kamath, G. Bharathi - In: Praj̄nȧn : journal of social and management sciences 39 (2010/11) 1, pp. 41-52
Persistent link: https://www.econbiz.de/10008668665
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An integrated model of price, service quality, satisfaction and loyalty : an empirical research in the banking sector of Bosnia and Herzegovina
Činjarević, Merima; Tatić, Kasim; Avdić, Armin - In: Economic research 23 (2010) 4, pp. 142-161
Persistent link: https://www.econbiz.de/10008903507