The determinants of customer interactions with internet-enabled e-banking services
Year of publication: |
2008
|
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Authors: | Liao, Z. ; Wong, W. K. |
Published in: |
Journal of the Operational Research Society : OR. - Basingstoke, Hampshire : Palgrave, ISSN 0030-3623, ZDB-ID 716033-1. - Vol. 59.2008, 9, p. 1201-1210
|
Subject: | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Bankgeschäft | Banking services | Internet | Konsumentenverhalten | Consumer behaviour |
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