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Customer input management in service processes : needs and tools
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of business innovation and research 9 (2015) 1, pp. 100-114
Persistent link: https://www.econbiz.de/10011506876
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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri; Seppänen, Kaisa; Huiskonen, Janne - In: International journal of services and operations management 17 (2014) 3, pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
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Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri; Huiskonen, Janne; Seppänen, Kaisa - In: International journal of procurement management 6 (2013) 5, pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
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Revealing customer dominant logic in healthcare services
Seppänen, Kaisa; Huiskonen, Janne; Koivuniemi, Jouni; … - In: International journal of services and operations management 26 (2017) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011719181