Similar Search Results

The relationship between income level and medical tourism service quality expectations

Moreno, Jose F.; Guiry, Michael - In: International journal of services, economics and management 6 (2014) 3, pp. 263-281

Persistent link: https://www.econbiz.de/10011282824

Domestic airline service expectations in South Africa and Italy

De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 2, pp. 167-180

Persistent link: https://www.econbiz.de/10010486704

What is quality? : an integrative framework of processes and states

Golder, Peter N.; Mitra, Debanjan; Moorman, Christine - In: Journal of marketing 76 (2012) 4, pp. 1-23

Persistent link: https://www.econbiz.de/10009782931

Domestic airline service expectations in South Africa and Italy

De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 1, pp. 21-34

Persistent link: https://www.econbiz.de/10010391807

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

Persistent link: https://www.econbiz.de/10010389953

Understanding spectator expectations : an analysis of niche sports

Greenwell, T. Christopher; Greenhalgh, Greg; Stover, Nick - In: International journal of sport management and marketing … 13 (2013) 3/4, pp. 144-157

Persistent link: https://www.econbiz.de/10010391210

Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review

Nikhat, Reshma - In: International journal of financial services management … 11 (2021) 2, pp. 95-115

Persistent link: https://www.econbiz.de/10012940010

Detecting passengers' heterogeneity on airlines’ services using SP data

Bellizzi, Maria Grazia; Dell'Olio, Luigi; Eboli, Laura; … - In: Journal of air transport management 96 (2021), pp. 1-7

Persistent link: https://www.econbiz.de/10013041115

Balancing reactions and actions between service receivers and service providers to resolve service failures

Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41

Persistent link: https://www.econbiz.de/10013198109

Important drivers for customer satisfaction : from product focus to image and service quality

Hallencreutz, Jacob; Parmler, Johan - In: Total quality management & business excellence 32 (2021) 5, pp. 501-510

Persistent link: https://www.econbiz.de/10012440307

1
2
3
4
5
6
7
8
9
10
Next
Last