Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Complaints and Inequality
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Complaints
157
Customer satisfaction
56
Consumer behaviour
51
complaints
32
Complaint management
30
Beschwerdemanagement
29
transfer principle
18
Service quality
17
Konsumentenverhalten
16
Relationship marketing
14
Service failures
14
Beziehungsmarketing
12
Customer service
12
Kundenzufriedenheit
11
Customer loyalty
10
Inequality
10
Customers
8
Service recovery
7
Transfer principle
7
Banking
6
Internet
6
Services marketing
6
Consumer attitudes
5
Customer relations
5
Customer service management
5
Customer services quality
5
Quality management
5
Theorie
5
Theory
5
United Kingdom
5
Advertising
4
Australia
4
China
4
Compensation
4
Customer orientation
4
Employees
4
Feedback
4
Hotels
4
Mobile communications
4
more ...
less ...
Online availability
All
Undetermined
5
Free
2
Type of publication
All
Article
10
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
Language
All
English
11
Author
All
Aguilar-Rojas, Oscar
1
Andreau, Luisa
1
Bhat, Suhail Ahmad
1
Canh Chi Hoang
1
Cesmeci, Caner
1
Chow, Clement Kong-wing
1
Darzi, Mushtag Ahmad
1
Fandos-Herrera, Carmina
1
Farooq, Shujaat
1
Flavián Blanco, Carlos
1
Hanks, Lydia
1
Kim, Ellen E.
1
Kim, Hyun Jeong
1
Knox, George
1
Kumar, Maneesh
1
Kumar, Niraj
1
Kunwal, Nabila
1
Mattila, Anna S.
1
Min, Hyounae
1
Oest, Rutger van
1
Raval, Devesh
1
Varnali, Kaan
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of air transport management
1
Journal of marketing
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
PIDE working papers
1
Supply chain management : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
2
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
3
Customer satisfaction and service quality in the Chinese airline industry
Chow, Clement Kong-wing
- In:
Journal of air transport management
35
(
2014
),
pp. 102-107
Persistent link: https://www.econbiz.de/10010246661
Saved in:
4
Three dimensions of service recovery : examining relationship and impact
Kumar, Maneesh
;
Kumar, Niraj
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011544928
Saved in:
5
Customer
complaints
and recovery effectiveness : a customer base approach
Knox, George
;
Oest, Rutger van
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 42-57
Persistent link: https://www.econbiz.de/10010419906
Saved in:
6
Negative emotions and coping behaviors of passenger in the airline industry, Vietnam
Canh Chi Hoang
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 865-874
Persistent link: https://www.econbiz.de/10012671495
Saved in:
7
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
8
Whose voice do we hear in the marketplace? : evidence from consumer complaining behavior
Raval, Devesh
- In:
Marketing science : the marketing journal of the …
39
(
2020
)
1
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012183082
Saved in:
9
When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
82
(
2019
),
pp. 59-67
Persistent link: https://www.econbiz.de/10012121393
Saved in:
10
Establishing grievance redressal system in effective service delivery : a case study of the Sehat Sahulat Program (SSP) in Pakistan
Farooq, Shujaat
;
Kunwal, Nabila
-
2022
Persistent link: https://www.econbiz.de/10014320133
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
