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Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy - In: Journal of international consumer marketing 33 (2021) 4, pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
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The role of customer personality in premium banking services
Ho, Shirie Pui Shan; Wong, Amy - In: Journal of financial services marketing 28 (2023) 2, pp. 285-305
Persistent link: https://www.econbiz.de/10014326867
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Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag; Wong, Amy - In: International journal of services, economics and management 14 (2023) 4, pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
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Antecedents of m-commerce satisfaction and purchase behaviour in the footwear industry
Haque, Mehruba; Wong, Amy - In: International journal of electronic marketing and … 13 (2022) 3, pp. 259-279
Persistent link: https://www.econbiz.de/10014309727
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Brokering knowledge into the public sector : understanding improvement facilitators' priorities in the redesign of hospital care
McLoughlin, Ian; Burns, Prue; Looi, Evelyn; Sohal, Amrik S. - In: Public management review 22 (2020) 6, pp. 836-856
Persistent link: https://www.econbiz.de/10012258548
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Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.; Gough, Richard; Bartram, Timothy; … - In: Journal of health organization and management 30 (2016) 6, pp. 939-949
Persistent link: https://www.econbiz.de/10011610024