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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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International journal of hospitality management
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tour operators' service quality and efficacy of satisfaction measurement
Meng, Fang
;
Turk, Ercan Sirakaya
;
Altintas, Volkan
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
3
,
pp. 325-342
Persistent link: https://www.econbiz.de/10009622506
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An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
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