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Servicescape attributes and consumer well-being
Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: The journal of services marketing 30 (2016) 7, pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
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Communities as nested servicescapes
Sheng, Xiaojing; Simpson, Penny M.; Siguaw, Judy A. - In: Journal of service research : JSR 20 (2017) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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A typology of consumers' emotional response styles during service recovery encounters
Schoefer, Klaus; Diamantopoulos, Adamantios - In: British journal of management : BJM 20 (2009) 3, pp. 292-308
Persistent link: https://www.econbiz.de/10003884232
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Service quality and export performance of business-to-business service providers : the role of service employee- and customer-oriented quality control initiatives
Sichtmann, Christina; Selasinsky, Maren von; … - In: Journal of international marketing 19 (2011) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10008935330