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Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi; Wilson, Alan M.; Owusu-Frimpong, Nana - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
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Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370
Persistent link: https://www.econbiz.de/10008937450
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Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Osei-Frimpong, Kofi; McLean, Graeme J.; Wilson, Alan M.; … - In: Journal of business research : JBR 120 (2020), pp. 82-93
Persistent link: https://www.econbiz.de/10012417102
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Patient co-creation activities in healthcare service delivery at the micro level : the influence of online access to healthcare information
Osei-Frimpong, Kofi; Wilson, Alan M.; Lemke, Fred - In: Technological forecasting & social change : an … 126 (2018), pp. 14-27
Persistent link: https://www.econbiz.de/10011952138