Narrow search
Showing 1 - 10 of 4,259
Cover Image
In-store shopping with location-based retail apps : perceived value, consumer response, and the moderating effect of flow
Kim, Eunhye - In: Information technology and management 22 (2021) 2, pp. 83-97
Persistent link: https://www.econbiz.de/10012544962
Cover Image
Research on the influencing factors of delivery sevice satisfaction of express companies
Li-Jian; Lee, Sang-Chun - In: Journal of international trade & commerce 16 (2020) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10012591156
Cover Image
Survey of customer‟s service expectation and quality perception to G.S.M services in Ondo State
Olorunleke, Gabriel Kolade - In: Business and Economic Research : BER 10 (2020) 4, pp. 121-138
Persistent link: https://www.econbiz.de/10012621927
Cover Image
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi; Zhang, Chun; Laroche, Michel - In: Journal of retailing and consumer services 50 (2019), pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Cover Image
This hotel is family-run! : enabling positive consumer response via perceived hospitableness
Scholl-Grissemann, Ursula; Kallmünzer, Andreas; … - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013328037
Cover Image
Quality perceptions and asymmetric switching between brands
Allenby, Greg M.; Rossi, Peter E. - 1990
Persistent link: https://www.econbiz.de/10000811127
Cover Image
Die Determinanten der Produktqualität aus Sicht von Konsumenten
Stratmann, Marcus - 1999
Persistent link: https://www.econbiz.de/10000678052
Cover Image
Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
Cover Image
Dienstleistungsqualität im Handel
Deppisch, Carl Georg - 1997
Persistent link: https://www.econbiz.de/10000959692
Cover Image
Measuring service quality : the opinion of Europeans about utilities
Ferrari, Pieralda A. (contributor);  … - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10003715378