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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Serbia
4
Serbien
4
Customer satisfaction
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Quality management
2
Qualitätsmanagement
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Relationship marketing
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customer satisfaction
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relationship marketing
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Benchmarking
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Lieferantenmanagement
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Measurement
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Messung
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Public relations
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QMS
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Service quality
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Supplier relationship management
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TQM
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business excellence
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cybernetic model
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model
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quality management
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Cockalo, Dragan
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Djordjevic, Dejan
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Sajfert, Zvonko
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International journal of services technology and management
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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