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Essays on hospital management : the effects of departmental allocation strategies and staffing on patient outcomes
Sülz, Sandra - 2014
Persistent link: https://www.econbiz.de/10010458297
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Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontakt : eine empirische Analyse
Erbel, Christiane - 2003
Persistent link: https://www.econbiz.de/10009722267
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2013 - Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
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Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary - 2000
Persistent link: https://www.econbiz.de/10001601681
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Qualitätssicherung von Dienstleistungsbegegnungen : Bedingungen der Kundenzufriedenheit und des Interaktionsverhaltens
Erbel, Christiane - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001825910
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Designing the service factory for customers and employees
Wall, Eileen A.; Berry, Leonard L. - In: Interaktionen im Dienstleistungsbereich, (pp. 521-531). 2001
Persistent link: https://www.econbiz.de/10001555462
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Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontakt : eine empirische Analyse
Erbel, Christiane - 2003
Persistent link: https://www.econbiz.de/10001755717
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Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M. - In: Journal of service research : JSR 21 (2018) 2, pp. 219-234
Persistent link: https://www.econbiz.de/10011855801