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Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?
Zeng, Fue; Yang, Zhilin; Li, Yongqiang; Fam, Kim Shyan - In: Industrial marketing management : the international … 40 (2011) 3, pp. 395-404
Persistent link: https://www.econbiz.de/10008991583
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Customer value co-creation within partnership models of health care : an examination of the New Zealand Midwifery Partnership Model
Krisjanous, Jayne; Maude, Robyn - In: Australasian marketing journal 22 (2014) 3, pp. 230-237
Persistent link: https://www.econbiz.de/10010427959
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Integrated health care and value co-creation : a beneficial fusion to improve patient outcomes and service efficacy
Davey, Janet; Krisjanous, Jayne - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 1, pp. 49-59
Persistent link: https://www.econbiz.de/10014228873
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Interpersonal relationship, service quality, seller expertise : how important are they to adolescent consumers?
Wan, Wendy W. N.; Luk, Chung-leung; Fam, Kim Shyan; Wu, … - In: Psychology & marketing 29 (2012) 5, pp. 365-377
Persistent link: https://www.econbiz.de/10009547316
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The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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Service entry strategies into a transition economy : an Estonian case study
McKenzie, Brent; Merrilees, Bill - In: International journal of business and emerging markets … 1 (2008/09) 2, pp. 124-140
Persistent link: https://www.econbiz.de/10003794519
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Culture and marketing strategy in discount retailing
Merrilees, Bill; McKenzie, Brent; Miller, Dale - In: Journal of business research : JBR 60 (2007) 3, pp. 215-221
Persistent link: https://www.econbiz.de/10003428830
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The determinants of loyalty in hotels
Wilkins, Hugh; Merrilees, Bill; Herington, Carmel - In: Journal of hospitality marketing & management 19 (2010) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10003978543