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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage
Edward, Manoj
;
Sahadev, Sunil
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 327-345
Persistent link: https://www.econbiz.de/10009269530
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2
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
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3
Modeling quality commitment in service organizations : an empirical study
Demirbag, Mehmet
;
Sahadev, Sunil
;
Kaynak, Erdener
; …
- In:
European journal of marketing : EJM
46
(
2012
)
6
,
pp. 790-810
Persistent link: https://www.econbiz.de/10009562330
Saved in:
4
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
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