Modeling quality commitment in service organizations : an empirical study
Year of publication: |
2012
|
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Authors: | Demirbag, Mehmet ; Sahadev, Sunil ; Kaynak, Erdener ; Akgul, Aziz |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 46.2012, 6, p. 790-810
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Subject: | Dienstleistungssektor | Service industry | Arbeitskräfte | Workforce | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Unternehmensberatung | Consultancy services | Türkei | Turkey |
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