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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
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Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie; Raab, Carola; Krishen, Anjala S.; Love, … - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
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How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.; Tang, Jason; Raab, Carola; Kim, … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 8, pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
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Construction and validation of the customer participation scale
Chen, Sandy C.; Raab, Carola - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
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How we complain : the effect of personality on consumer complaint channels
Berry, Riley; Tanford, Sarah; Montgomery, Rhonda; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 1, pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220
Persistent link: https://www.econbiz.de/10011708210