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Information and quality when motivation is intrinsic : evidence from surgeon report cards
Kolstad, Jonathan - 2013
Persistent link: https://www.econbiz.de/10009722764
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Information and quality when motivation is intrinsic : evidence from surgeon report cards
Kolstad, Jonathan - In: The American economic review 103 (2013) 7, pp. 2875-2910
Persistent link: https://www.econbiz.de/10010246496
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Information and Quality When Motivation is Intrinsic : Evidence from Surgeon Report Cards
Kolstad, Jonathan - 2013
If profit maximization is the objective of a firm, new information about quality should affect firm behavior only … well in addition to profit. The introduction of quality "report cards" for cardiac surgery in Pennsylvania provides an …. Information on performance that was new to surgeons and unrelated to patient demand led to an intrinsic response four times larger …
Persistent link: https://www.econbiz.de/10013086633
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Information and Quality when Motivation is Intrinsic : Evidence from Surgeon Report Cards
Kolstad, Jonathan - 2013
If profit maximization is the objective of a firm, new information about quality should affect firm behavior only … well in addition to profit. The introduction of quality "report cards" for cardiac surgery in Pennsylvania provides an …. Information on performance that was new to surgeons and unrelated to patient demand led to an intrinsic response four times larger …
Persistent link: https://www.econbiz.de/10012459857
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Initial and ongoing mystery shopper motivations : an empirical investigation by experience level and an application of the theory of motivational crowding
Allison, Pamela B.; Severt, Denver E. - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 61-80
Persistent link: https://www.econbiz.de/10009512722
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Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin; Fredendall, Lawrence; Weiss, Rebecca - In: Quality management journal : QMJ 25 (2018) 1, pp. 18-31
Persistent link: https://www.econbiz.de/10012309038
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Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin; Fredendall, Lawrence; Weiss, Rebecca - In: Quality management journal : QMJ 25 (2018) 1, pp. 18-31
Persistent link: https://www.econbiz.de/10011976306
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The role of leaders in internal marketing
Wieseke, Jan; Ahearne, Michael; Lam, Son K.; Dick, Rolf van - In: Journal of marketing 73 (2009) 2, pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
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Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina; Coelho, Filipe; … - In: European journal of marketing : EJM 49 (2015) 3/4, pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
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Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.; Grandey, Alicia; Krauss, Autumn D. - In: Human performance 27 (2014) 1, pp. 80-97
Persistent link: https://www.econbiz.de/10010344828