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Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528

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Scott, David Meerman - 2014

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Denizci Guillet, Basak - In: International journal of hospitality management 84 (2020), pp. 1-13

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Friend, Scott B.; Johnson, Jeff S. - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 42-60

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