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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Haverila, Matti
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European journal of management studies : EJMS
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Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai
;
Haverila, Matti
;
McLaughlin, Caitlin
- In:
Journal of consumer marketing
39
(
2022
)
2
,
pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
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The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework
Haverila, Matti
;
Haverila, Kai Christian
;
Twyford, …
- In:
European journal of management studies : EJMS
28
(
2023
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014288278
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