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High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services

Wünderlich, Nancy V.; Wangenheim, Florian von; Bitner, … - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20

Persistent link: https://www.econbiz.de/10009751129

Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust

Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111

Persistent link: https://www.econbiz.de/10011460105

Determinants of customers' brand choice and continuance intentions with mobile data service provider : the role of past experience

Ojiaku, Obinna C.; Osarenkhoe, Aihie - In: Global business review 19 (2018) 6, pp. 1478-1493

Persistent link: https://www.econbiz.de/10011982817

A review of factors influencing customer acceptance of Internet of Things services

Al-Momani, Adai Mohammad; Mahmoud, Moamin A.; Mohd … - In: International journal of information systems in the … 11 (2019) 1, pp. 54-67

Persistent link: https://www.econbiz.de/10012006669

E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies

Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55

Persistent link: https://www.econbiz.de/10012183249

Factors influencing user perception and adoption of e-government services

Ilieva, Galina; Yankova, Tania; Ruseva, Margarita; … - In: Administrative Sciences : open access journal 14 (2024) 3, pp. 1-30

The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on...

Persistent link: https://www.econbiz.de/10014505332