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Development and validation of multi-dimensional wind turbine service quality scale for measuring operations and maintenance service quality in wind energy sector
Jernick, G. Arun; Suganthi, L.; Iniyan, S. - In: International journal of productivity and quality … 23 (2018) 1, pp. 31-54
Persistent link: https://www.econbiz.de/10011861033
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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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Einsatz von Qualitätsinstrumenten und -methoden : ein Anwendungsmodell für Dienstleistungen am Beispiel der Instandhaltung
Jöbstl, Oliver - 1999
Persistent link: https://www.econbiz.de/10001408571
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The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
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Critical factors affecting consumer acceptance of online health communication : an application of service quality models
Lee, Jung Wan - In: Journal of Asian finance, economics and business : JAFEB 4 (2017) 3, pp. 85-94
Persistent link: https://www.econbiz.de/10011917568
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Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh; Keshmiri, Mehrdad; … - In: International journal of productivity and quality … 37 (2022) 3, pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
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Designing appropriate contracts for achieving efficient winter road and railway maintenance with high performance quality : a survey of the state of practice in Sweden
Abdi, Adel; Lind, Hans; Birgisson, Björn - In: International journal of quality and service sciences 6 (2014) 4, pp. 399-415
Persistent link: https://www.econbiz.de/10010469085
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Customers' service quality perception in automotive repair
Izogo, Ernest Emeka - In: African journal of economic and management studies : AJEMS 6 (2015) 3, pp. 272-288
Persistent link: https://www.econbiz.de/10011474163