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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
25,122
Relationship marketing
25,121
Lieferantenmanagement
17,338
Supplier relationship management
17,336
Consumer behaviour
8,984
Konsumentenverhalten
8,984
Lieferkette
6,467
Supply chain
6,463
Theorie
5,811
Theory
5,800
Kundenzufriedenheit
5,510
Customer satisfaction
5,509
Deutschland
5,143
Germany
4,839
Service quality
4,046
Electronic Commerce
2,832
Brand management
2,753
Markenführung
2,753
E-commerce
2,642
Logistik
2,521
Maschinenbau
2,354
Marketingmanagement
2,161
Marketing management
2,130
Social Web
2,072
Social web
2,072
USA
2,019
United States
1,994
Vertrauen
1,932
Markenimage
1,926
Brand image
1,922
Confidence
1,906
Unternehmensnetzwerk
1,900
Business network
1,898
Einzelhandel
1,890
Machinery industry
1,890
Retail trade
1,854
Beschaffung
1,757
Business-to-business marketing
1,742
B-to-B-Marketing
1,739
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All
Undetermined
1,883
Free
617
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Article
3,447
Book / Working Paper
598
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All
Article in journal
3,244
Aufsatz in Zeitschrift
3,244
Aufsatz im Buch
201
Book section
201
Hochschulschrift
113
Thesis
94
Graue Literatur
84
Non-commercial literature
84
Arbeitspapier
53
Working Paper
53
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
25
Bibliography included
25
Case study
25
Fallstudie
25
Aufsatzsammlung
20
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
Conference proceedings
3
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
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2
Übersichtsarbeit
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
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English
3,758
German
286
French
2
Italian
1
Dutch
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Sharma, Piyush
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
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Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Hamburg-Harburg / Institut für Maritime Logistik
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
118
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
50
International journal of contemporary hospitality management
46
Service business
45
Journal of travel and tourism marketing
43
Journal of service management
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
International journal of services and operations management
24
Asia Pacific journal of marketing and logistics
23
Journal of the Academy of Marketing Science
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
17
The journal of business & industrial marketing
17
European journal of marketing : EJM
16
Journal of Asian finance, economics and business : JAFEB
15
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Source
All
ECONIS (ZBW)
4,045
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1
Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services
Huber, Martin
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002265180
Saved in:
2
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
Pulverich, Michael
(
ed.
)
-
2007
-
1. Aufl., Stand Juli 2007
Persistent link: https://www.econbiz.de/10003555648
Saved in:
3
Exploring the influence of relational factors on supplierś inventory decisions and service performance
Wegener, Dorothea
-
2009
Persistent link: https://www.econbiz.de/10003816436
Saved in:
4
Optimierung kooperativer Dienstleistungen im Technischen Kundendienst des Maschinenbaus
Klostermann, Tanja
(
contributor
)
-
2008
technischen Kundendienstleistungen im
Maschinenbau
und regelbasierter Optimierung -- Ansätze zur Gestaltung einer regelbasierten …
Persistent link: https://www.econbiz.de/10014014594
Saved in:
5
Optimierung kooperativer Dienstleistungen im technischen Kundendienst des Maschinenbaus
Klostermann, Tanja
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003656621
Saved in:
6
Banklogistik : Logistiksysteme und -prozesse in Banken
Lohmann, Lutz G. E.
-
1998
Persistent link: https://www.econbiz.de/10000667490
Saved in:
7
Qualitätsmanagement in Logistikunternehmen : eine empirische Untersuchung
Koch, Jan
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008905159
Saved in:
8
Dynamische Tourenplanung für Kunden- und Lieferdienste
Suppa, Uli
-
2013
Persistent link: https://www.econbiz.de/10010237127
Saved in:
9
Marktanteilsbildung von Containerliniendiensten : Entwicklung eines Maritimen Quality of Service Index mittels Discrete Choice
Gailus, Sven
-
Fraunhofer-Center für Maritime Logistik und …
-
2016
Persistent link: https://www.econbiz.de/10011449989
Saved in:
10
Service-Management : Prozesse, Strukturen, Logistik
Tritt, Walter
-
2000
Persistent link: https://www.econbiz.de/10001465837
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