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Quality at work

Hodgson, Alan - 1988 - 2. print

Persistent link: https://www.econbiz.de/10000139671

The effects of physicians' feelings of empowerment and service quality perceptions on hospital recommendations

Snipes, Robin L.; Loughman, Thomas; Fleck, Robert A. - In: Quality management journal : QMJ 17 (2010) 4, pp. 51-60

Persistent link: https://www.econbiz.de/10008697064

Working conditions of the governmental and private hospital doctors in North Cyprus

Ağdelen, Zafer; Ersöz, Burcu Toker; Sarp, Nilgrün - In: International journal of pharmaceutical and healthcare … 4 (2010) 2, pp. 191-204

Persistent link: https://www.econbiz.de/10003993865

Plädoyer für die Ungewissheit! : welche Qualität wollen wir und welche können wir uns künftig leisten?

Schlüter, Wilfried - In: Steuerung von Sozial- und Gesundheitsunternehmen, (pp. 293-303). 2010

Persistent link: https://www.econbiz.de/10008808926

Perception is reality : how patients contribute to poor workplace safety perceptions

McCaughey, Deirdre; McGhan, Gwen; DelliFraine, Jami L.; … - In: Health care management review : HCM review 36 (2011) 1, pp. 18-27

Persistent link: https://www.econbiz.de/10008841017

"We are not contractors" : professionalizing the interactive service work of NGOs in Rajasthan, India

O'Reilly, Kathleen - In: Economic geography 87 (2011) 2, pp. 207-226

Persistent link: https://www.econbiz.de/10009010101

Privatization of public services : impacts for employment, working conditions, and service quality in Europe

Hermann, Christoph (ed.); Flecker, Jörg (contributor) - 2012

Public services throughout Europe have undergone dramatic restructuring processes in recent years in connection with liberalization and privatization. While evaluations of the successes of public services have focused on prices and efficiency, much less attention has been paid to the impacts of...

Persistent link: https://www.econbiz.de/10009579596

The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity

Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520

Persistent link: https://www.econbiz.de/10009375657

The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment

Janakiraman, Ramkumar; Parish, Janet Turner; Berry, … - In: Quality management journal : QMJ 18 (2011) 4, pp. 36-49

Persistent link: https://www.econbiz.de/10009381979

Voluntary sector outsourcing : a reflection on employment-related rationales, developments and outcomes

James, Philip - In: International journal of public sector management : IJPSM 24 (2011) 7, pp. 684-693

Persistent link: https://www.econbiz.de/10009382047