Similar Search Results

A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

Customer loyalty in the ADSL services market in Spain : background and moderating effects

Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36

Persistent link: https://www.econbiz.de/10010346098

A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling

Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720

Persistent link: https://www.econbiz.de/10012221981

A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis

Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 616-633

Persistent link: https://www.econbiz.de/10011622557

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

Impact of Perceived Service Quality on Customer Loyalty Intentions in Retail Outlets

Singh, Ajmer - 2013

This paper is designed to understand the importance and impact of service quality on behavioral aspects like purchasing or repurchasing, recommending the store to others, complaining about the stores or switching to another store. This study was carried out in India, in which a sample size of...

Persistent link: https://www.econbiz.de/10013083665