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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Innovation
15
Innovation management
14
Innovationsmanagement
14
Beziehungsmarketing
10
Relationship marketing
10
Taiwan
10
Dienstleistung
9
Services
9
Customer integration
6
E-commerce
6
Electronic Commerce
6
Kundenintegration
6
Consumer behaviour
5
Dienstleistungssektor
5
Information technology
5
Informationstechnik
5
Inter-firm cooperation
5
Konsumentenverhalten
5
Service industry
5
Service innovation
5
Unternehmenskooperation
5
Firm performance
4
Unternehmenserfolg
4
Competitive advantage
3
Customer satisfaction
3
Internet marketing
3
Knowledge transfer
3
Kundenzufriedenheit
3
New product development
3
Online retailing
3
Online-Handel
3
Online-Marketing
3
Produktentwicklung
3
Service quality
3
Technischer Fortschritt
3
Technological change
3
Travel agency
3
Wissenstransfer
3
Ausländische Tochtergesellschaft
2
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Chen, Ja-Shen
2
Chen, Ja-shen
1
Huang, Chio-Lun
1
Le, Tran-Thien-Y.
1
Tsou, Hung Tai
1
Weng, Hua-Hung Robin
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
Journal of engineering and technology management : JET-M
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Performance effects of IT capability, service process innovation, and the mediating role of customer service
Chen, Ja-shen
;
Tsou, Hung Tai
- In:
Journal of engineering and technology management : JET-M
29
(
2012
)
1
,
pp. 71-94
Persistent link: https://www.econbiz.de/10009565813
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2
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
3
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
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